> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zuper.co/llms.txt
> Use this file to discover all available pages before exploring further.

# CloudTalk

CloudTalk is a leading cloud-based phone system based in the European region, trusted by global businesses for efficient communication across more than 160 countries.

The **Zuper–CloudTalk integration** enables seamless outbound communication by connecting your CloudTalk account with Zuper. Once integrated, you can automatically send outbound **Text Messages** directly through your CloudTalk number to keep your contacts informed about job updates, pending items, or service notifications in real time.

> [!NOTE]
>
> Note:
>
> * You must have an active CloudTalk Essentials plan or above to use this integration.
> * Ensure that Text Message/Text Notifications are enabled for your contacts.
>
>   Navigation: Contacts → Contacts Listing page → Edit (via three-dot icon) → Edit Contact page → Notification Preferences

## A. Connecting CloudTalk with Zuper

Follow the steps below to integrate your CloudTalk account with Zuper.

1. Log in to your **Zuper web app**. Click your **Profile Picture** in the top-right corner. Select **App Store** from the dropdown menu.

![Cloudtalk1 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk1.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=2bc9016867f229998cb6d6266d1787fd)

1. Under **Browse by Category**, select **Telephony, Video & SMS**. Choose **CloudTalk** from the list of available integrations. Click **Install CloudTalk**.

![Cloudtalk2 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk2.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=a78098c5f4aa5bb17364957afd189803)

![Cloudtalk3 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk3.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=f42cc01533f90424d93efa56982dc52c)

3. Update the following fields with details from your CloudTalk account:

| **Field** | **Description** | **Where to Find** |
| :-: | :-: | :-: |
| **Zuper API Key (Mandatory)** | Enter your Zuper API Key. | \[Refer: [How to generate a Zuper API Key](https://docs.zuper.co/Settings/Developer_Hub/API_Keys.md#api-keys)] |
| **CloudTalk Access Key ID (Mandatory)** | Enter your CloudTalk Access Key ID. | Go to *CloudTalk → Settings → API Keys → Access Key ID* |
| **CloudTalk Access Key Secret (Mandatory)** | Enter your CloudTalk Access Key Secret. | Go to *CloudTalk → Settings → API Keys → Access Key Secret → Show* |
| **Sender Number (Mandatory)** | Enter the CloudTalk phone number from which text messages will be sent. | Go to *CloudTalk → Settings → Numbers → Active Numbers* |
| **Sync Contacts (Yes/No)** | Choose **Yes** to sync contacts between Zuper and CloudTalk, or **No** to disable synchronization. | Configure within the **CloudTalk Integration Settings** panel in Zuper. |

![Cloudtalk5 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk5.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=5496da3f7138d4f4b59a806f9d35ae79)

![Cloudtalk6 Pn](https://mintcdn.com/zuperinc/sy0JlWjPI2ux23uI/images/Cloudtalk6.png?fit=max\&auto=format\&n=sy0JlWjPI2ux23uI\&q=85\&s=3317c8e31b8841d5011b2cf26559c2f2)

![Cloudtalk7 Pn](https://mintcdn.com/zuperinc/sy0JlWjPI2ux23uI/images/Cloudtalk7.png?fit=max\&auto=format\&n=sy0JlWjPI2ux23uI\&q=85\&s=eb363b3a4601ed1390b0758e1cd5f7d7)

Click **Update** to complete the integration setup.

## B. Using the Zuper–CloudTalk Integration

Once the integration is configured, you can send **Text Messages** directly from Zuper using your CloudTalk number.

1. Navigate to the **Contacts** module from the left panel.

![Cloudtalk8 Pn](https://mintcdn.com/zuperinc/sy0JlWjPI2ux23uI/images/Cloudtalk8.png?fit=max\&auto=format\&n=sy0JlWjPI2ux23uI\&q=85\&s=3e9af30bbfcf99af776514300b211217)

2. Select a contact on the listing page to open its details. On the **Contact Details** page, click **More Actions** (top-right corner) and select **Email/Text Message** from the dropdown menu.

![Cloudtalk9 Pn](https://mintcdn.com/zuperinc/sy0JlWjPI2ux23uI/images/Cloudtalk9.png?fit=max\&auto=format\&n=sy0JlWjPI2ux23uI\&q=85\&s=1f6b2a5ba7bd11ff6f6b5e9dc43eab0b)

3. Fill in the following fields:

| **Field** | **Description** |
| :-: | :-: |
| **Contact Via (Mandatory)** | Select SMS to send a notification. |
| **Contact Number (Mandatory)** | Choose the contact’s phone number. |
| **Message Body (Mandatory)** | Enter the message content. |

![Cloudtalk10 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk10.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=c1a492f051436055b7758771b2e0a8af)

Click **Send** to deliver the text message via CloudTalk.

> [!NOTE]
>
> Note: You can trigger messages via the Contacts module, Bulk Text Message action, or Workflow automation.

## C. Uninstalling CloudTalk from Zuper

If you no longer need the integration, follow the steps below to uninstall the CloudTalk app.

1. Log in to your **Zuper web app**. Click your **Profile Picture** in the top-right corner. Select **App Store**.

![Cloudtalk1 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk1.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=2bc9016867f229998cb6d6266d1787fd)

2. Under **Browse by Category**, select **Telephony, Video & SMS**. Choose **CloudTalk**.

![Cloudtalk2 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk2.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=a78098c5f4aa5bb17364957afd189803)

3. The **CloudTalk** is uninstalled successfully..

![Cloudtalk11 Pn](https://mintcdn.com/zuperinc/YpQ83C8aE_U-mgzA/images/Cloudtalk11.png?fit=max\&auto=format\&n=YpQ83C8aE_U-mgzA\&q=85\&s=8a0e65ce598cc74cc40f325219927afa)

With the **Zuper–CloudTalk integration**, businesses can streamline communication and ensure instant notifications for their customers. This one-way integration enables data to flow from Zuper to CloudTalk, automatically sending Text Messages for updates, reminders, and notifications, enhancing efficiency and customer engagement.


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