> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zuper.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Chrome Extension

Zuper Connect Chrome extension brings full calling functionality directly into your browser, so you can make and receive calls without leaving your current workflow.

With click-to-call and real-time incoming call notifications, you can instantly connect with customers/users and respond to their calls from any webpage; no tab switching required. Zuper Connect chrome extension provides all the capabilities of the native Zuper dialer, giving you access to a full dialpad, contact search, and call controls such as hold, mute, transfer, and recording.

<Check>
  **Prerequisite:** Zuper Connect with calling must be enabled for your organization. If it is not enabled, contact [support@zuper.co](mailto:support@zuper.co) to have it activated.
</Check>

<Frame>
  <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-02.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=3f57f53cb4b8747029676e375743fdfc" alt="Dailerchrome 02" width="1920" height="1020" data-path="images/dailerchrome-02.png" />
</Frame>

## Install Zuper Connect – Browser Extension for Chrome

You can use Zuper Connect directly from your Chrome browser by installing the official extension. Follow the steps below to set it up:

1. Open **Google Chrome.**
2. Click the **three-dot menu (vertical ellipsis)** in the top-right corner.
3. Navigate to **Extensions** and click **Visit Chrome Web Store** at the bottom of the menu.
   <Frame>
     <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-06.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=3906476d61145e2d5ceb3e49c3137b8e" alt="Dailerchrome 06" width="1920" height="1020" data-path="images/dailerchrome-06.png" />
   </Frame>
4. Search for **Zuper Connect** - Chrome extension in the search bar, or click this[ Chrome store link](https://chromewebstore.google.com/detail/zuper-connect/becpkahmaipjojgpiohbhhcopilimngk) to get the extension.
5. Click **Add to Chrome**.
   <Note>
     **Note**: You can't add the browser extension in Incognito or Guest mode.
   </Note>
   <Frame>
     <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-05.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=fe19dd79941849c79166db80bb702c69" alt="Dailerchrome 05" width="1920" height="912" data-path="images/dailerchrome-05.png" />
   </Frame>
6. Confirm by clicking **Add Extension** to add the extension to your browser.
   <Frame>
     <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-04.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=b7fe38c9eb9c6aa3b0f08970afc6bd23" alt="Dailerchrome 04" width="1920" height="912" data-path="images/dailerchrome-04.png" />
   </Frame>
7. Click the **Extensions** icon on your **Chrome** toolbar.
8. Select **Zuper Connect** to open the login window.
   <Frame>
     <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-07.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=3ea822de390a482b29e807bffabce916" alt="Dailerchrome 07" width="1920" height="1032" data-path="images/dailerchrome-07.png" />
   </Frame>
9. Enter your Zuper credentials and log in.
   <Warning>
     If you are logged in to the Zuper web app, you must sign in to the Zuper Connect Chrome extension using the same account. If the account does not match, a **User Account Mismatch** warning appears.
   </Warning>
   <Frame>
     <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-08.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=36e5d82d826946049afd34ada9fba23c" alt="Dailerchrome 08" width="1920" height="945" data-path="images/dailerchrome-08.png" />
   </Frame>
10. Review and accept the necessary permissions. Zuper Connect extension is ready. The dialpad opens by default.

<Tip>
  **Recommended:** To keep the Zuper Connect extension visible on your toolbar at all times, click the **Extensions** <Icon icon="puzzle-piece" /> icon, then click the **pin** <Icon icon="map-pin" />icon next to Zuper Connect. This prevents you from having to open the Extensions menu each time you want to use the dialer.

  <Frame>
    <img src="https://mintcdn.com/zuperinc/rH72p6LUvJDJZK_Z/images/dailerchrome-03.png?fit=max&auto=format&n=rH72p6LUvJDJZK_Z&q=85&s=c015f98cb607f032340d3653e73ca476" alt="Dailerchrome 03" width="1920" height="912" data-path="images/dailerchrome-03.png" />
  </Frame>
</Tip>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Q: Can I install the Zuper Connect extension in Incognito or Guest mode?">
    No. Chrome does not allow browser extensions to be added in Incognito or Guest mode. Use a standard Chrome profile to install and use Zuper Connect.
  </Accordion>

  <Accordion title="Q: Can I use Zuper Connect with a different Zuper account than the one I am logged in to on the web app?">
    No. The Zuper Connect extension must use the same account as your active Zuper web app session. If you try to log in with a different account, you will see the User Account Mismatch warning and be asked to log in again with the correct account.
  </Accordion>

  <Accordion title="Q: What happens to the Zuper Connect extension when I log out of the Zuper web app?">
    The Zuper Connect extension automatically logs you out the moment you log out of the Zuper web app. You will need to log in again before you can make or receive calls through the extension.
  </Accordion>

  <Accordion title="Q: Can I use the Zuper Connect extension without having the Zuper web app open?">
    Yes. If you have not opened the Zuper web app in your browser, the extension works independently and handles calls on its own. The account-matching rules only apply when the Zuper web app is open in an active browser session.
  </Accordion>

  <Accordion title="Q: What call controls are available in the Zuper Connect extension?">
    The Zuper Connect extension supports the same controls as the native Zuper dialer: hold, mute, stop recording, transfer to another agent, and end call.
  </Accordion>

  <Accordion title="Q: Why does clicking &#x22;Open in Zuper&#x22; open a new tab instead of the same page?">
    This is the expected behavior for the Chrome extension. In the native Zuper dialer, Open in Zuper navigates within the same page. In the Zuper Connect extension, it always opens in a new tab to keep the extension panel accessible.
  </Accordion>

  <Accordion title="Q: I closed the Zuper Connect Chrome Extension. How do I open it again?">
    Click the **Zuper Connect** icon pinned on your Chrome toolbar to reopen the extension panel.
  </Accordion>

  <Accordion title="Q: I reinstalled the Zuper Connect extension, and the window looks blank. Is something broken?">
    No. Chrome retains the extension window position after an uninstall, but it has no content because the extension is no longer loaded. After reinstalling, open the panel and log in with your Zuper credentials to restore full functionality.
  </Accordion>
</AccordionGroup>

### Related Articles

To learn more about the Zuper Connect Chrome Extension's functionality, refer to the following related articles:

* [Using Connect on Web](https://docs.zuper.co/Zuper_Connect/Using_Connect_on_web#using-zuper-phone)
* [Making Outgoing Calls](https://docs.zuper.co/Zuper_Connect/Using_Connect_on_web#making-outgoing-calls)
* [Handling Incoming Calls](https://docs.zuper.co/Zuper_Connect/Zuper-Connect-Dialer-in-HS#handling-incoming-calls)
* [Reset Dialer Status for a User](https://docs.zuper.co/Zuper_Connect/Reset-dialer#reset-dialer-status-for-a-user)