> ## Documentation Index > Fetch the complete documentation index at: https://docs.zuper.co/llms.txt > Use this file to discover all available pages before exploring further. # Zuper Sense FAQ > Common questions about Zuper Sense: data privacy, answers, Radars and agents. Answers to the questions we are asked most about Zuper Sense. If yours isn't here, use the feedback button inside Sense or contact [Support](mailto:support@zuper.co). ## Data and privacy > [accordion] Does the AI provider train on my data? > > No. Your data is not retained or used by the underlying AI provider to train any model. > [accordion] Could my company's data surface through an employee's personal AI account (like ChatGPT or Gemini)? > > No. Zuper Sense runs entirely within Zuper's own environment. There is no connection between Sense and any personal AI account, so your data has no path to surface there. > [accordion] Is my data isolated to my own Zuper environment? > > Yes. Your data stays within your Zuper environment and is only used to generate the answer to your specific request. It isn't shared across accounts or used for any other purpose. > [accordion] Can Sense show me records I'm not allowed to see? > > No. Sense answers from the records you already have access to in Zuper. ## Asking and answers > [accordion] What can I ask about? > > Every module on the [**Supported Modules**](https://docs.zuper.co/Zuper_Sense/Reference/Supported_Modules.md) page, plus questions about how to use Zuper itself. Ask in plain language; you don't need to phrase anything a particular way. > [accordion] Why did Sense ask me a question back instead of answering? > > When a question could mean more than one thing, Sense asks a [**clarifying question**](https://docs.zuper.co/Zuper_Sense/Ask_Sense/How_Answers_Work.md#clarifying-questions) rather than guessing. Pick one of the options or type your own answer, and it continues. > [accordion] Why is a reasoning answer slower than a normal one? > > A "why" question makes Sense read the connected records one at a time instead of running a single lookup. The thinking time is shown above the answer. > [accordion] Sense says something is missing rather than answering. What does that mean? > > Sense answers from the data in your account. If a job has no purchase order or a delay has no note, it tells you rather than filling the gap with a guess. > [accordion] Can I get the same answer again later without re-asking? > > Yes. [**Pin it to a Radar**](https://docs.zuper.co/Zuper_Sense/Ask_Sense/How_Answers_Work.md#pin-an-answer-to-a-radar). The card reads your live data, so it stays current. > [accordion] Do my threads stay private? > > Yes. Your threads are yours. Sharing happens through a Radar, not through a thread. ## Radar > [accordion] Who can create and change a Radar? > > Admins. Everyone else can open the Radars shared with them, read them, and leave one they don't want. > [accordion] How many Radars and cards can I have? > > You can own up to 20 Radars, and each Radar holds up to 50 cards. Deleting a Radar frees a slot. > [accordion] What are Sales Radar and Finance Radar? > > Ready-made Radars from Zuper, marked **Provided by Zuper**, that appear under **SHARED WITH ME** with no setup. Every admin can edit them; everyone else with access can read them. Nobody can delete or re-share them. > [accordion] What happens to people I remove from a Radar? > > That grant ends immediately, and they are not notified. They keep access if the Radar is still set to **Everyone** or if they are in another team you granted, so switch to **Only me** to withdraw it from everybody. Only the Radar's owner can change who it is shared with. ## Agents and knowledge > [accordion] Do I have to write instructions for a Marketplace agent? > > No. Instructions are optional. A Marketplace agent works once its required configuration is filled in. Add custom instructions only when you want to change the output. > [accordion] Why isn't my Knowledge Base entry changing Sense's answers? > > An entry only takes effect once it is **Published** and [**linked to an agent**](https://docs.zuper.co/Zuper_Sense/Agent_Studio/Knowledge_Base.md#link-an-entry-to-an-agent). A draft entry is ignored. > [accordion] How big can a Knowledge Base file be? > > Uploads are limited to 7 MB per file. You can also write an entry directly or store a link as a reference. > [accordion] Where do agent updates arrive? > > In the Zuper Chat channel or at the email address you configured under **Tools**, or both. Agent updates in Zuper Chat are available on the web app only. > [accordion] Can I stop an agent without losing its setup? > > Yes. Select **Pause agent**. It stops responding to its triggers until you select **Resume agent**. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.